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Podcast: Seriously...
Episode: Your Call Is Important to Us
Description: Nearly two million people are now known to have applied for Universal Credit since the start of the Coronavirus lockdown. For many of them it’s their first time, and is in sharp contrast to how they expected their lives to be.
To make a claim, many start off by calling the Universal Credit Hotline, a process that can take hours. Once they start their claim it's likely they'll need to wait five weeks for their first payment.
As they wait, in isolation in their homes, we discover more about their lives and follow them on their benefits journey. Wh...