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Podcast: The Alldus Podcast - AI in Action
Episode: ServiceNow Series E61: Bharti Sharma, Global Head of ITSM, Service Availability and Service Management Platform at Aon
Description: Today's guest is Bharti Sharma, Global Head of ITSM, Service Availability and Service Management Platform at Aon. Bharti is a high-impact professional with over two decades of rich multi-cultural experience in leading IT Strategy, Service Operations & Delivery. She is passionate about developing ideas and driving initiatives towards enterprise service management and digital transformation to enable business outcomes. Bharti is also a strong advocate of Diversity & Inclusion and develop culturally diverse, equitable and inclusive teams.
In her current role, Bharti is accountable for designing, managing and reporting on core IT Service Management processes across the enterprise to drive s...