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Podcast: The Alldus Podcast - AI in Action
Episode: E304 Susan Hura, Director of Conversation Design Services at Interactions
Description: Today's guest is Susan Hura, Director of Conversation Design Services at Interactions. Founded in 2004, Interactions provides Intelligent Virtual Assistants that seamlessly combine AI and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified and multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.
Susan is a conversational user experience designer and strategist with deep experience in linguistics, user-centered design and speech technologies. As the Director of Conversation Design...