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Podcast: The Alldus Podcast - AI in Action
Episode: ServiceNow Series E34: Bit Rambusch, VP Online Support & Knowledge Management at Dell Technologies
Description: Today's guest is Bit Rambusch, Vice President of Online Support & Knowledge Management at Dell Technologies in Austin, Texas. Bit has over 20 years of executive experience leading global customer support services organizations, developing and implementing large-scale service offers, product and quality management systems and programs. He has deep experience in driving digital transformation with defined business results, outcomes and seamless customer experiences across global and highly matrixed organizations.
Bit is globally responsible for developing, implementing and delivering digital and social transformation across multiple contact and delivery channels at Dell Technologies. This is achieved through the deployment of knowledge...