Want to create an interactive transcript for this episode?
Podcast: What It Means: A Forrester Podcast
Episode: Predictions 2024: CX Leaders Embrace GenAI
Description: Customer experience (CX) leaders are positioned to win big with generative AI (genAI) in 2024. But there’s a caveat: They must identify and augment the right drivers of CX performance. Learn more about CX in 2024 in this episode featuring VP and Research Director Martin Gill and Principal Analyst Judy Weader.