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Podcast: Leaders In Payments
Episode: How AI is Transforming Payments with John Minutaglio, CTO at Payarc | Episode 376
Description: In the latest episode of Leaders in Payments, Greg Myers speaks with John Minutaglio, CTO of Payarc, about the role of artificial intelligence in payments. Payarc, a rapidly growing payment processor, has built a reputation for providing high-touch service to merchants and agents. Their focus has always been on fostering strong relationships, and AI is now playing a crucial role in enhancing that experience.John explains that Payarc’s AI strategy is centered on augmenting human interactions rather than replacing them. Their AI framework, called PIE, assists customer support teams by providing insights and recommendations, allowing representatives to...