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Podcast: PR After Hours with Alex Greenwood
Episode: Navigating Crisis: Lessons from American Airlines' Response to the Reagan National Incident
Description: In the wake of American Airlines' tragic incident near Reagan National, their swift, transparent, and empathetic response became a textbook example of effective crisis management. In this brief episode, Alex breaks down what they got right—and what every organization can learn from their approach. Learn more about how leading with empathy and speed can shape the narrative in times of crisis.CONNECT:Alex on SubstackAlex on MediumAlex on LinkedInAlex's Author WebsiteJoin the Conversation: We want to hear your thoughts! Click here to share your experiences with crisis communications and the strategies that hav...