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Podcast: The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
Episode: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix
Description: We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail.Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today.Today we’re going to talk about...