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Podcast: In Their Own Words
Episode: Wendi Middleton, Director of Continual Quality Improvement, Aging Adult Services Agency within the State of Michigan's Department of Health and Human Services, and Dennis Sergent, President, Sergent Results Group
Description: In our 3rd interview podcast of 2019, Wendi Middleton, Director of Continual Quality Improvement, from the Aging Adult Services Agency within the State of Michigan's Department of Health and Human Services, and Dennis Sergent, President, Sergent Results Group, share reflections on the "Challenges and Opportunities in Applying the Deming Philosophy in Government." (This is Tripp's first interview with Wendi and Dennis) Highlights include: A 5-year history of applying the Deming Philosophy within the State of Michigan's Department of Health and Human Services (HHS) The development of Aging and Disability Resource Centers Learning "Who are our...