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Podcast: In Their Own Words
Episode: Phil Monroe, retired Captain, US Navy, Quality Management consultant, former city councilman, current hospital board member, "Back to Basics - Theory & Tools of Quality Management"
Description: In our June 2017 podcast, his first session with Tripp, Phil Monroe shares stories on his introduction to Dr. Deming, leading to his personal transformation as a naval officer and later a post-Navy career as a quality management consultant, city council member, and, currently, board member of a hospital in Coronado, California. Beginning with meeting Dr. Deming in 1983, while serving as the Commanding Officer of the Naval Air Rework Facility at North Island Naval Air Station, Coronado, Phil reminisces about his first exposure to Deming management. The meeting was arranged by Bill Cooper, Tripp's next podcast guest (our J...