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Podcast: In Their Own Words
Episode: Skip Steward, Chief Improvement Officer, Baptist Memorial Health Care - From Manufacturing to Healthcare - Reflections on Continuous Improvement
Description: In our December 2016 podcast, Skip Steward, Chief Improvement Office (CIO) for Baptist Memorial Health Care Corporation in Memphis, Tennessee shares lessons from the "Baptist Management System," including reflections from his 25+ year continuous improvement journey.   Guided by his introduction to Dr. Deming's vision of continuous improvement, Skip "migrated" from an early career in manufacturing to his current career in healthcare.  One year ago, he was promoted from System Director for Continuous Improvement to serve as Baptist Health Care's first-ever "CIO", with an "I" for Improvement. In addition to his explanation of the Baptist Management System, ("a holistic approach to m...