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Podcast: In Their Own Words
Episode: Cliff Norman and Ron Moen of Associates in Process Improvement (API) – The PDSA Cycle "Business Is More Exacting Than Science"
Description: Read more about Dr. Deming's work in his books, Out of the Crisis and The New Economics. Cliff Norman and Ron Moen, of Associates in Process Improvement (API) discuss the history of the Plan Do Study Act (PDSA Cycle) and their research on the subject. Cliff and Ron start with how the underpinning of Deming's philosophy was the idea of "continuous improvement", with the PDSA Cycle underlying that philosophy. They discuss the PDSA Cycle of never-ending improvement and learning, and how the iterative nature of the cycle fits with The Deming System of...