Want to create an interactive transcript for this episode?
Podcast: CEO Podcasts: CEO Chat Podcast + I AM CEO Podcast Powered by Blue16 Media & CBNation.co
Episode: IAM2389 - CEO Focus on Conversational Analytics to Facilitate Better Customer Experience
Description: Krish Ramineni is the co-founder and CEO of Fireflies.ai, an AI startup in San Francisco that specializes in conversational analytics, including recording, transcribing, and analyzing sales and support calls.
Â
Prior to Fireflies, Krish was one of the youngest product managers at Microsoft, where he worked on customer experience and analytics.
Â
At Microsoft, Krish interacted with experts in NLP and data science, which sparked his interest in conversation tracking and voice analytics.
Â
Krish uses Slack extensively to stay connected with his global team, having mini-conversations to stay informed without micromanaging.
Â
He also uses Zapier to automate repetitive tasks, integrating tools into...