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Podcast: Articulate-IT Radio
Episode: PPP E74 - Business (Being a Professional - Customer Service)
Description: Plumbing is an intricate and complex trade that requires much theoretic and technical knowledge and skill. However, plumbing is a service that is delivered to customers, and customer service and relations are as important to any successful plumbing business, as the technical skills, knowledge, and experience. In this episode we discuss the link between delivering quality customer service and being a professional tradesperson.