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Podcast: The KPI Podcast
Episode: Fatal Flaws in Tech Solutions with Scott Hamilton
Description: Scott Hamilton, CEO of ARM Tech Advisors, joins us on The KPI podcast for the first episode of season 3!And we're talking fatal flaws in tech solutions.But first, you have to address the people and process aspects of the business.Some great advice from Scott:1) The way companies dive into voice analytics with technology is flawed.The words or phrases that companies choose to search for are far too generic. And frankly, people spend too much time thinking about this.There is always a ne...