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Podcast: This Week in Startups
Episode: The Future of AI Customer Support with LiveX AI’s Jia Li | AI Basics with Google Cloud
Description: In this episode of AI Basics, Jason sits down with Jia Li from LiveX AI to explore how human-like AI agents are changing the game for businesses. Instead of clunky bots, these AI agents engage customers in real-time, helping with onboarding, support, and even stopping them from leaving before they churn. We’ll break down how they work, why they feel more natural than traditional chatbots, and how companies can train them to eliminate costly mistakes. Plus, we’ll talk about whether AI-powered support might actually be better than human agents.*Timestamps:(0:00) Introduction to s...