Want to create an interactive transcript for this episode?
Podcast: Let's Talk Loyalty
Episode: The Three âFâs of Loyalty at Air New Zealand (#651)
Description: This episode is sponsored by Points, a Plusgrade company. Read more about their Exchange solution as a growth channel for loyalty programs here.Kate O' Brien has been the General Manager of Loyalty at Air New Zealand for the past five years.Kate leads and holds responsibility for the Loyalty business including strategy development and execution, partner relationships and negotiations, airline loyalty tiers and benefits, data and analytics and P&L ownership.Hosted by Carly NeubauerShow notes:1) Kate O' Brien2) Air New Zealand<...