Want to create an interactive transcript for this episode?
Podcast: The IT Experts Podcast
Episode: EP224 – What's the Perfect Structure for an MSP? with Alison Whitfield & Ian Luckett
Description: Many MSPs start with a handful of technical people, then bolt on account management, sales, marketing, and operations as they grow. But without a clearly defined structure, this approach can create inefficiencies, miscommunication, and stalled growth. That's why we brought in Alison Whitfield from Cultivate People Services, a people and culture expert with a wealth of experience working with MSPs. Together, we unpack the essential components of structuring an MSP for growth, leadership development, and team alignment. Alison shares her perspective on why structure is so much more than just an organisational chart or job descriptions. She compares a...