Want to create an interactive transcript for this episode?
Podcast: Behind the Growth
Episode: Vipul Lalka on What’s Driving Digital Adoption in Banking
Description: Vipul Lalka, Vice President of Canadian Personal Banking Digital Transformation and Strategy at TD, joins Behind the Growth to discuss how technology is reshaping banking. He breaks down the challenges and opportunities in driving digital adoption, from modernizing legacy systems to meeting evolving customer expectations.He shares insights on TD’s approach to digital strategy—balancing innovation with security, enhancing customer experiences, and staying ahead in a competitive landscape. Vipul also highlights the role of AI, automation, and data-driven decision-making in shaping the bank’s future. Imran and Vipul dive into the human side of transfo...