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Podcast: Marketing School - Digital Marketing and Online Marketing Tips
Episode: Your Customer Service Is Your Marketing
Description: In episode #2604, We discuss the impact of customer service on marketing, using a recent incident involving Ahrefs as an example. Ahrefs, a popular SEO tool, faced backlash from customers after announcing the end of support for legacy plans. Our conversation highlights the importance of customer service in maintaining customer loyalty and avoiding negative blowback. We also touch on the significance of differentiation and pricing strategies in retaining customers.Don’t forget to help us grow by subscribing and liking on YouTube!Check out more of Eric’s content (Leveling UP Y...