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Podcast: Busting the omnichannel - enterprise hacks and chats
Episode: Hashing out the perils and potentials of customization - live with Eric Kimberling
Description: Eric Kimberling wrote a must-read post on the pros and cons of customization - and the debate is joined. In this special "blogs that matter" edition, we'll drill into Eric's analysis, and then take up some critical points customers should be aware of. As always, bring your sharpest and snarkiest viewpoints, your live comments are part of this show. If you appreciate unfiltered enterprise content without any attempts at monetization that is intentionally ad free and unsponsored, please consider giving me a nice rating to help other listeners find this content.Â
Note: here is the link to K...