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Podcast: Leaders of Analytics
Episode: Exploring the Future of AI in Retail with Shantha Mohan, PhD
Description: There are so many ways to use AI technology in retail to improve customer experience, optimise supply chains and reduce waste.
Yet it seems to me that most innovations in the retail industry over the last 30 years have focused on automating labour-intensive tasks.
In my personal opinion, the retail customer experience has not improved markedly in my lifetime, and in some cases, it has gotten worse. Anyone who’s ever interacted with a self-checkout machine will know what I mean.
So, what is next for the retail industry and what can technology and da...