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Podcast: Leaders of Analytics
Episode: How to Embed Analytics into Front-Line Operations with Jason Tan
Description: If you dream of using analytics to optimise your customer interactions and squeeze additional value out of your existing operations, then is episode is for you!
Today, most large services businesses have established data science functions that churn out countless reports, dashboards, customer insights packs, machine learning models, forecasts and predictions.
With all this information to hand, you would hope that front-line operations are making data-driven decisions across the board. But alas, many of these same businesses struggle to turn their analytics into more than glossy PowerPoint packs that describe what could be done.
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