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Podcast: Leaders of Analytics
Episode: Digital Transformation 2.0 – Data-Driven Personalisation at Scale with Prashant Natarajan
Description: Digital transformation 2.0 is upon us! We have spent the last two decades digitising many products, services and processes to create digital experiences that are consistent, reliable and always on. That’s digital transformation 1.0 stuff.
The next decade will be all about creating data-driven personalisation at scale. Rather than treating everyone the same in our digital environment, we will increasingly be using customer data to tailor the customer experience to individual customer needs.
In this episode of Leaders of Analytics, we hear from Prashant Natarajan, Vice President of Strategy & Products at H2O.ai.
Pr...