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Podcast: Smart Cleaning School
Episode: 3 Reasons Customers Cancel
Description: I have discovered through losing dozens of clients over the years that they cancel service for 3 reasons. Would you like to know what they are? Here’s the summary.Quality - Whether you fail to meet your expectations or theirs, they will perceive you are not a good cleaner and fire you.Character - This prevents the customer from building trust with you, the solo cleaner, and the brand of your company. If they lose trust, they lose you.Circumstances - People move. They start families. They lose jobs and have babies. Things change. The cleaner is downstream fr...