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Podcast: thinkfuture: technology, philosophy and the future
Episode: 232 EXTRA A Convoluted Customer Journey
Description: Do you know your customer journey? Have you mapped it out lately? Â Do you make it easy for customers to do business with you? After a time, your processes may have begun to deviate from the ideal customer experience. Are you seeing an increase in customer service calls, lower net promoter scores, and other key indicators that something is amiss in your customer experience?Â
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