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Podcast: Scratch: CMO Interviews
Episode: Building Intergenerational Brand Loyalty with the CMO of Consumer Reports
Description: In this episode, we sit down with Khalid El Khatib, the Chief Marketing Officer of Consumer Reports, one of America’s most trusted and oldest consumer advocacy organizations. Khalid unpacks how he’s transitioning Conaumer Reports from a “publisher” mindset to a platform strategy that emphasizes product-led growth, user-centric advocacy, and yes, the iconic lab testing (including a cat-hair-laden robotic vacuum test).One of the key takeaways here is how community can be a company’s competitive moat, and how bringing in fresh digital tactics doesn’t have to mean losing an 88-year legacy of credibility. Another recurring th...