Want to create an interactive transcript for this episode?
Podcast: The SaaS Revolution Show
Episode: The fundamentals of user onboarding with Jonathan Kim, Appcues
Description: On this week’s episode of The SaaS Revolution Show, I talk with Jonathan Kim, CEO and Founder of Appcues about the user onboarding that acquires, wins and retains customers.
While working as a front-end engineer at HubSpot, Jonathan got increasingly frustrated by the fact that B2B companies didn’t have the sort of seamless self-service onboarding that the likes of Facebook or Twitter had. Whether it was salespeople, account managers or customer success reps, they all did the same thing day in and day out manually onboarding users.
Before long Jonathan decided to leav...