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Podcast: The IT Experts Podcast
Episode: EP079 – MSP Success Stories – Vermont Systems with Chris Ward & Ian Luckett
Description: Chris shared how stressful the first few years of the business were for him when he took over. He lost grip of the culture and the business, no KPIs to measure, and no core values to immerse themselves in. He didn't know what success looked like and also didn't know what a good customer looked like. It was because of football that made Chris think enough is enough and things need to change He saw how invested his people are in football more than the business. That's when he made a decision that scared him the most...