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Podcast: The IT Experts Podcast
Episode: EP 051 - The Future of the MSP Business with Jason Kemsley and Ian Luckett
Description: We talked about business automation, the latest technology, the shape of leadership and the things to come in your IT & MSP business in the new way of working. Jason began talking about how he sees rapid changes within the structure of the MSP and helpdesk as a whole. He talks about the points he believes will be in the future of MSP and help desk like how the customer care piece is going first line and product portfolios will just continue to grow and grow. Then Jason and I weighed in briefly on the maturity...