Want to create an interactive transcript for this episode?
Podcast: The IT Experts Podcast
Episode: EP042 - How to Prevent Cancellations in Your MSP with Ian Luckett
Description: In this episode of the IT Experts Podcast - Break Fix edition, we talk about some proven and practiced tips that we have at the IT Experts community on how to prevent customers from canceling and postponing their services. You need to remember that retaining your current customers is as good as finding new clients in your IT & MSP business.  But first, you need to understand what sales language is, and really set the truths and the facts from everything else. Now, what are the steps that you need to learn so you preven...