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Podcast: The IT Experts Podcast
Episode: EP041 - Quick MSP Problem Solving Trick with Ian Luckett
Description: So, what are they?  Step 1: Get All the Facts - What is going on? What is the effect of the issue that is being identified? Step 2: State the Issues Correctly - Look at the actual business impact of said issues objectively Step 3 - Ask the Right Questions - What is the issue's impact on the client and on the business? Hear and listen to these questions' answers. Step 4 - Agree on the Next Course of Action - Makes sure it is SMART! Step 5 - Implement - Promptly execute on the id...