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Podcast: The IT Experts Podcast
Episode: EP035- Getting Productive and Profitable with Your PSA with Chris Timm and Ian Luckett
Description: Chris shared with us that there is no perfect PSA tool, BUT there is a perfect PSA tool for your business.   We talked about the importance of knowing what you'll be using your PSA tool is for, and that you use it right within your IT & MSP business.    Chris reminds that your PSA tool should be used with your overall contract management, it is not simply a service desk (many business owners use it as such).   Chris also talked about the parts of their PSA tools that IT & MSP b...