Want to create an interactive transcript for this episode?
Podcast: The Heart of Healthcare | A Digital Health Podcast
Episode: The Health Insurance Founder That Hates Insurance | Oscar Health Co-founder Mario Schlosser
Description: Health insurance has a Net Promoter Score of around 0-10 industry-wide, one of the lowest ratings of any industry. This is exactly why the founders of Oscar Health, with no background in healthcare and a distaste for the industry, started the company in 2012. Since then, Oscar has grown to 1.7 million members, gone public, and achieved profitability—all while receiving an NPS significantly higher than the industry average.In this episode, we talk with Mario Schlosser, co-founder and CTO of Oscar Health, about building a tech-first health insurance company in an industry notorious for poor customer experiences....