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Podcast: Digital Hospitality
Episode: How 86 Repairs Helped This Wendy’s Operator Bring Order to R&M
Description: Mike Bathurst, VP of Barney Enterprises, oversees 14 Wendy’s, locations in Northwest Indiana. With rapid growth came operational challenges—especially in repairs and maintenance. After struggling with unreliable vendors and disjointed asset tracking, Mike turned to 86 Repairs. The platform helped centralize equipment data, streamline service requests, and refine vendor management across stores. By taking an iterative approach, Mike has built a smoother, more efficient R&M process—freeing up time and reducing downtime. His engineering background and systems thinking have shaped how the franchise embraces technology. For multi-unit operators, his story offers a practical blueprint for scaling smarter, not harder...