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Podcast: Strategy with Sally
Episode: How to Wow New Clients and Boost Retention in the First 30 Days
Description: In this episode of Straight Talk with Sally, we dive into one of the most powerful but overlooked areas of your business: onboarding. Discover why the first 30 days matter most, how to exceed expectations, and how to build a process that boosts retention and client satisfaction. Sally shares: Why overdelivering early is the secret to long-term loyalty Behind-the-scenes strategies her team uses to "wow" clients How to gather and use client feedback to improve your onboarding Real talk on working with agencies and setting realistic expectations Whether...