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Podcast: The Boostly Podcast
Episode: The 7 Golden Rules To Turn Negative Reviews Into New Customers S4E5
Description: Boost Hospitality Podcast Season 4 Episode 5
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Online reviews are powerful. They can reach would-be customers worldwide, quickly and easily spreading the word about your business. But, what if you get a negative review? Not responding to it is the most dangerous option, (doesn’t matter whether it is a negative review or a positive one) making it seem like you don’t care what your customers think.
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While you are ignoring criticism and your reputation is being damaged, others are taking the situation to their advantage, drawing in your prospective customers. Here are seven ways to handle a negative online review.Â
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