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Podcast: The Healthcare Education Transformation Podcast
Episode: Jerry Durham (Live from SSPT Live 2018)- Maximizing the Patient Experience
Description: Brandon & F Scott chat with Jerry Durham again while at SSPT Live 2018. Jerry discusses updates how to maximize the patient experience and create a therapeutic alliance along with newer aspects of the patient experience that he has been focusing on.  Resources Mentioned: Jerry's previous HET Podcast Episode: How to Educate Staff on The Patient Experience Jerry's PT Practice: San Francisco Sport and Spine Physical Therapy Institute of Clinical Excellence (ICE) Courses Jerry's Front Desk Certification program with Todd Wickstrom The Ten Principles Behind Great Customer Experiences by Matt Watkinson The Healthcare DisruPTion Podcast SSPT Live To Sell Is Human: The Surpr...