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Podcast: The Healthcare Education Transformation Podcast
Episode: 41. Jerry Durham- How to Educate Staff on The Patient Experience
Description: Jerry Durham comes onto the show to discuss how he ventured into the patient experience realm, concept of the customer life-cycle with utilizing methods for the optimal patient experience in healthcare practices, research on therapeutic alliance on healthcare outcomes, how to implement in a practice, how to present this to an employer for implementation, what metrics he uses to track the patient experience at his practice, discussing team culture in an organization, how to teach his staff about the patient experience/onboarding, and much more! Â This is a charity episode in which for every F bomb (original idea by Jerry) d...