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Podcast: PayPod: The Payments and Fintech Podcast
Episode: Automating Bank Disputes to Build Trust - Fatemeh Nikayin
Description: Episode Topic: Fatemeh Nikayin, Co-founder and CEO of Rivero AG, joins PayPod to reveal how AI-powered solutions are transforming how banks manage payment disputes. She shares how building trust, minimizing customer distress, and enabling lightweight innovation are critical for modern fintech success. Lessons You’ll Learn: How protecting customer data unlocks bank adoption, why customer dispute experiences can determine brand loyalty, and why AI needs to be applied differently in regulated industries like finance. About Our Guest: Fatemeh Nikayin is the Co-founder and CE...