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Podcast: Pediatrics Now: Cases Updates and Discussions for the Busy Pediatric Practitioner
Episode: What Can We Learn About Handling Conflict From the Head of Customer Service for PayPal and Venmo?
Description: Link for Free CME Credit:
https://cmetracker.net/UTHSCSA/Publisher?page=pubOpen#/getCertificate/10098672
In this episode of Pediatrics Now, host Holly Wayment engages in a conversation with Matthew Anderson, Vice President of Customer Service at PayPal and Venmo. Together, they explore the transformative lessons that pediatric practitioners can learn from customer service practices in the corporate world. Discover how fostering professionalism and empathy among medical teams enhances patient relationships, and learn practical strategies for addressing sensitive topics such as financial discussions with grace. Anderson shares valuable insights on improving customer service in pediatrics, underscoring the...