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Podcast: Product Mastery Now for Product Managers, Leaders, and Innovators
Episode: 459: CX Design for products customers love – with Debbie Levitt
Description:
How product managers can promote human-centered design
I wonder if you can relate to this frustration—the pressure to get products and product updates released quickly sometimes means making compromises on design quality. It’s an organizational issue—moving quickly to beat competitors and keep up with changing customer preferences. Speed is more important than quality.
Our guest, Debbie Levitt, renowned CX designer and author, recommends a different approach. When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a...