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Podcast: Product Mastery Now for Product Managers, Leaders, and Innovators
Episode: 398: Why customer experience is part of a product manager’s responsibilities – with Natashya Narkiewicz
Description:
How product managers can understand their customers better than anyone else
If you have listened to me before, there is a good chance you’ve heard me say we need to fall in love with the customer’s problem, not our solution. Getting enamored with our solution can distract us from the customer experience. Instead, the customer experience is a component of what creates value for customers. For example, have you ever been asked to enter your address more than once during an onboarding experience? What about at your doctor or dentist? For me, the answ...