Want to create an interactive transcript for this episode?
Podcast: Product Mastery Now for Product Managers, Leaders, and Innovators
Episode: TEI 312: Are you using empathy correctly as a product manager? – with Rob Volpe
Description:
How product managers can empathize with customers and colleagues in five steps
You’ve heard it before, product managers need empathy. One way we talk about empathy in our role is “walking in the customers’ shoes,” meaning that we understand the customer, the problem they need solved, or the job they want done. Indeed, product managers who use empathy wisely are more likely to gain customer insights that others miss, leading to products that create more value than competitors and products that customers love.
Clearly, empathy is important, but not all product managers have gain...