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Podcast: ăŹăąăžă§ăè±äŒè©± Daily News Article Podcast
Episode: Starbucksâs new CEO wants to recapture the coffeehouse vibe
Description: Starbucksâs new chairman and CEO said that he plans to focus on improving serviceâparticularly during the morning rushâand reestablishing stores as gathering places as he takes over at the struggling coffee giant.
In an open letter on the Seattle coffee giantâs website, Brian Niccol said Starbucks is a beloved brand, but he found during conversations with employees and customers over the past few weeks a âshared sense that we have drifted from our core.â
Starbucksâs sales have fallen this year due to weaker U.S. store traffic and other issues. Niccol said improving the store experience for...