Want to create an interactive transcript for this episode?
Podcast: レアジョブ英会話 Daily News Article Podcast
Episode: Air travel is getting worse. That’s what passengers are telling the US government
Description: Air travel got more miserable last year, if the number of consumer complaints filed with the U.S. government is any measure.
The Transportation Department said that it received nearly 97,000 complaints in 2023, up from about 86,000 the year before. The department said there were so many complaints that it took until July to sort through the filings and compile the figures.
That's the highest number of consumer complaints about airlines since 2020, when airlines were slow to give customers refunds after the coronavirus pandemic shut down air travel.
The increase in complaints came even as airlines canceled far fewer U.S. flights—116,700, or...