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Podcast: thinkfuture: technology, philosophy and the future
Episode: 1094 AI-Powered Customer Support: Gradient Labs’ Game Plan
Description: In this episode of "ThinkFuture," I sit down with Dimitri, the CEO and co-founder of Gradient Labs AI, to explore how they’re revolutionizing customer support in regulated industries like financial services. Dimitri shares how their AI agents can handle up to 40% of customer queries without even touching sensitive data, aiming to outshine human agents in quality, especially for big operations. We dive into how Gradient Labs tackles AI pitfalls—like going off-topic or giving bad advice—with a multi-step safeguard system to keep things compliant and on point. Dimitri also opens up about the company’s origin story, explaini...