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Podcast: The Leadership Project Podcast
Episode: 263. Building a Resilient Organization with Lynn Daniel
Description: The secret to building customer loyalty might be hiding in plain sight—within your own team. In this fascinating conversation with Lynn Daniel, founder and CEO of The Daniel Group, we uncover the powerful connection between remarkable customer experiences and dedicated employees who stay for decades.Lynn's story begins with a resourceful decision in the early 2000s to create a remote work environment long before it became mainstream. What started as a financial necessity evolved into a strategic advantage, revealing that when people are trusted rather than monitored, they respond with loyalty and exceptional performance. Th...