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Podcast: QSR Uncut
Episode: Portillo's CEO on mastering the off-premises business
Description: We're continuing with our series of mini episodes helping restaurants through the coronavirus pandemic. With input from operators, vendors, consultants, data analysts, and more, these mini episodes will facilitate incredibly important conversation on how we can collectively survive the coronavirus crisis.Next up: Michael Osanloo is president and CEO of Portillo's, a beloved Chicago institution that has served Italian beef sandwiches, hot dogs, and other regional specialties for more than 50 years. He joins the podcast to talk about how Portillo's has fortified its drive-thru business, innovated with its delivery model, and mastered the off-premises channels that have become...