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Podcast: The Voice of Insurance
Episode: Ep 29 John Ludlow of Airmic: Insurance falling short of high standards and founding principles
Description: Today’s guest brings with him a difficult message for our industry in this Covid 19 crisis
Quite simply we’re not doing well enough.
We’re not being consistent enough, we are inflexible and some of our decisions are being driven purely by cost and profit considerations.
We are too distant from the customer, we are letting small businesses down and are restricting cover going forwards where we shouldn’t be.
Listening to me say this you would think he was a radical plaintiff lawyer looking to whip up publicity for a class...